Privacy Policy

1. Introduction

BizTransit ("Company," "we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website biztransit.com (the "Site").

2. Information We Collect

2.1 Information You Provide

• Contact Information: When you use our contact form, we collect your name, email address, phone number, and message content.
• Account Information: If you create an account, we collect login credentials and profile information.
• Communications: We retain copies of communications you send us via email or contact forms.

2.2 Automatically Collected Information

• Usage Data: Browser type, IP address, pages visited, and time spent on pages through Google Analytics.
• Device Information: Device type, operating system, and browser version.
• Cookies: We use cookies to enhance your experience and analyze website usage.

3. How We Use Your Information

We use the information we collect for:

• Responding to your inquiries and providing customer support
• Improving our website and services
• Analyzing website usage patterns
• Sending marketing communications (with your consent)
• Complying with legal obligations
• Detecting and preventing fraud or abuse

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service Providers: Hosting providers, analytics services, and email service providers
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger or acquisition

5. Data Security

We implement industry-standard security measures to protect your information, including:

• SSL/TLS encryption (HTTPS)
• Secure headers (HSTS, CSP, X-Frame-Options)
• Regular security audits
• Limited employee access to personal data

6. Cookies and Tracking

Our website uses cookies to enhance user experience. You can control cookies through your browser settings. We use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Google Analytics to understand usage patterns
• Marketing Cookies: To deliver relevant content (if enabled)

7. Your Rights

Depending on your location, you may have rights to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Data portability

8. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will promptly delete such information and discontinue the child's account. Parents or guardians who believe a child has provided information to BizTransit should contact us immediately.

9. GDPR and CCPA Compliance

9.1 GDPR (General Data Protection Regulation)

For users in the European Union, BizTransit complies with GDPR requirements. You have the right to:

• Right to Access: Request access to your personal data at any time
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data (subject to legal obligations)
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request your data in a portable format
• Right to Object: Object to processing for marketing or profiling purposes
• Right to Lodge a Complaint: File a complaint with your local data protection authority

9.2 CCPA (California Consumer Privacy Act)

For California residents, you have the following rights:

• Right to Know: Know what personal information is collected, used, shared, or sold
• Right to Delete: Delete personal information collected from you
• Right to Opt-out: Opt-out of the sale or sharing of your personal information
• Right to Correct: Correct inaccurate personal information
• Right to Limit Use: Limit the use and disclosure of personal information
• Non-discrimination: We will not discriminate against you for exercising your rights

10. Data Retention Policy

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Retention periods vary by data type:

• Contact Information: Retained for the duration of client relationship plus 3 years
• Account Information: Retained until account deletion or termination of services
• Analytics Data: Retained for 26 months by Google Analytics
• Communications: Retained for 2 years or until legally required to be deleted
• Transaction Records: Retained for 7 years for accounting and tax purposes

11. International Data Transfers

BizTransit is based in Malaysia and processes data in Malaysia and other jurisdictions. When you use our services, your information may be transferred to and stored in countries other than your country of residence. These countries may have different data protection laws than your home country. By using our services, you consent to the transfer of your information to countries outside your country of residence, which may not provide the same level of data protection. We implement safeguards to protect your information during international transfers, including Standard Contractual Clauses and other legally recognized mechanisms.

12. Third-Party Links and Services

Our website may contain links to third-party websites and services that are not operated by BizTransit. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing any personal information. Third-party services we integrate with include Google Analytics, Google Forms, and Cloudflare, which have their own privacy policies.

13. Cookie Consent and Management

Upon your first visit, we display a cookie consent banner. You can manage your cookie preferences at any time through your browser settings:

• Chrome: Settings → Privacy and security → Cookies and site data
• Firefox: Preferences → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Edge: Settings → Privacy, search, and services → Clear browsing data

14. Security Measures

We implement comprehensive security measures to protect your personal information:

• Encryption: All data transmitted via HTTPS with TLS 1.2+ encryption
• SSL Certificates: Valid, trusted SSL certificates for all pages
• Security Headers: HSTS, CSP, X-Frame-Options, and other protective headers
• Access Controls: Role-based access and strict authentication protocols
• Monitoring: Continuous security monitoring and intrusion detection
• Audits: Regular security audits by third-party security professionals
• Incident Response: Documented procedures for security breach response and notification

15. Policy Updates

BizTransit may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated Privacy Policy on our website with an updated "Last Updated" date. Your continued use of our website following the posting of changes constitutes your acceptance of such changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

16. Contact Us

For privacy-related questions, requests, or concerns, please contact our Privacy Officer:

• Email: privacy@biztransit.com
• Address: BizTransit Sdn Bhd, Level 28, Lingkaran Syed Putra, Mid Valley City, Kuala Lumpur 59200, Malaysia
• Response Time: We aim to respond to all privacy requests within 30 days